💬 24/7 ASSISTANCE

Get in Touch

Have questions, feedback, or need help setting up your store? We are here for you.

Direct Support Channels & Helpdesk

WhatsApp Helpline

+91 7627918752

Average response: < 15 mins

Support Working Hours

Mon – Sat: 9:00 AM – 9:00 PM IST

Critical alerts monitored 24/7

Send Us a Message

Frequently Asked Support Questions

How quickly can I get my online store active?

Store creation on MizoKart is simple and fast. Your store goes live right after you register. You do not need to wait for manual approvals or lengthy paperwork.

How do payouts reach my bank account?

Buyers send payments directly to your personal UPI ID via Google Pay, PhonePe, or Paytm. There are no middlemen, no payout delays, and zero commission fees.

Can I connect my own custom domain (.in, .com)?

Yes. You can link your custom domain anytime. Free SSL security certificates activate automatically within a few minutes of setting up your domain records.

What if I encounter payment verification questions?

You can check every incoming order directly inside your dashboard. Verify customer payment numbers, review uploaded screenshots, and confirm orders with a single tap.

What file types and sizes are supported for digital goods?

We support PDF guides, ZIP files, audio tracks, video tutorials, and software. Files are stored on fast, secure servers with encrypted one-time download links for buyers.

How does customer WhatsApp communication work?

You can add your WhatsApp number in your store profile. A handy WhatsApp chat button will appear on your shop page so customers can message you instantly with questions.

Security & Support Response Commitments

The MizoKart team follows strict safety standards. We will never ask for your bank password, UPI MPIN, or secret OTP verification codes.

⚡ WhatsApp Turnaround

Typical response under 15 minutes during regular operating hours.

📧 Email Desk SLA

Detailed technical tickets resolved within 1 business day.

Developer Support & Regional Seller Hubs

Whether you run a boutique in Aizawl, craft handmade items in Shillong, design fashion in Guwahati, or sell products from Mumbai or Bengaluru, we help you get started. Our friendly onboarding team helps Indian shop owners, local makers, and digital creators build online stores with zero hassle.

🛍️ Store Onboarding

Free help to add your first 10 products and set up your UPI payment details.

🌐 Domain Integration

Simple step-by-step setup guides for GoDaddy, Hostinger, Namecheap, and Cloudflare.

⚡ API & Webhooks

Clean developer documentation and webhooks for automated order processing.

Quick Checklist Before Contacting Us

To help our support agents assist you as fast as possible, please have these details ready:

Your registered seller email address
Store URL or custom subdomain
12-digit UPI transaction reference number (UTR)
Screenshots of any error notices encountered